Is there a problem with my Rinnai Royale?

Rinnai couldn’t do enough for me. Apparently there is a common problem with our model heater and Rinnai have a repair kit that needs to be installed to rectify this problem. This kit comes from Japan and the heater needs to be pulled out and taken away by the “repairer” and this will take several days all up.

Is there an error code 11 or 12 on Rinnai?

Ever since it continues to go out and displays Error Codes 11 or 12 (mostly 12). I have had the Rinnai Technician in and for a short time it works perfectly – maybe for 2 weeks maximum then it starts to go out all over again. Any ideas? We have the same heater as you.

How long does a Rinnai tankless water heater last?

If you have a Rinnai tankless water heater, kudos to you, you have made one of the wisest investments of your life. You should expect dependable performance and unlimited hot water from the unit for more than 20 years.

What’s the error code on the Rinnai gas heater?

As no matter how many times Ian (the Rinnai preferred repairer and also a local plumber/gasfitter with his own business) comes out our heater still goes out and displays Error code 12.. So I got online and placed a complaint through ‘NSW Fair Trading” and what do you know?

What do you need to know about the Rinnai pro?

Enable a Rinnai PRO to remotely monitor and manage system performance and provide faster service. Easily register your device through the app to maximize your labor coverage. Ensure hot water is ready when it’s needed with customizable daily schedules. Vacation mode ensures money and energy aren’t wasted on heating water that won’t be used.

Where can I send a message to Rinnai?

Send us a message by filling out the form below or call our Customer Care team at 1-800-621-9419. We are available Monday through Friday, 8 a.m. to 8 p.m. EST.

How to contact the Rinnai customer care team?

Our FAQ or Product Facts Section may be able to quickly answer your question. If not, please send us a message so we can help you. Send us a message by filling out the form below or call our Customer Care team at 1-800-621-9419. We are available Monday through Friday, 8 a.m. to 8 p.m. EST.

If you have a Rinnai tankless water heater, kudos to you, you have made one of the wisest investments of your life. You should expect dependable performance and unlimited hot water from the unit for more than 20 years.

How long does labor coverage on Rinnai Water Heater last?

All Rinnai tankless water heaters come with a reasonable labor coverage of 1 year. You have the opportunity to extend this coverage to 5 years if you register the product within 90 days of your purchase. Labor coverage does not apply to all products.

Where is the Rinnai Infinity 26 Enviro hot water system?

Our neighbour has a Rinnai Infinity 26 Enviro hot water system installed on his wall just across the fence from our bedroom. It makes a pretty much continuous irritating noise (maybe a fan?) day and night. It seems to be more on than off.

Ever since it continues to go out and displays Error Codes 11 or 12 (mostly 12). I have had the Rinnai Technician in and for a short time it works perfectly – maybe for 2 weeks maximum then it starts to go out all over again. Any ideas? We have the same heater as you.

Rinnai couldn’t do enough for me. Apparently there is a common problem with our model heater and Rinnai have a repair kit that needs to be installed to rectify this problem. This kit comes from Japan and the heater needs to be pulled out and taken away by the “repairer” and this will take several days all up.

What does error code 90 mean on Rinnai?

Rinnai A. Rinnai 3 years ago Thanks for the question Angela, error code 90 indicates a possible blockage in the flue and will require a service call to be booked.

As no matter how many times Ian (the Rinnai preferred repairer and also a local plumber/gasfitter with his own business) comes out our heater still goes out and displays Error code 12.. So I got online and placed a complaint through ‘NSW Fair Trading” and what do you know?