You can request a return online by clicking on My Order in your account.

How do I request a return on jumia?

You can request a return online by clicking on My Order in your account.

How do I return an online order?

Returning an online item to the store will reduce wait times for your refund or exchange. Replace the item in its original packaging. Bring your item, original packaging, the credit card you used, if applicable and the receipt. Go to the Returns or Customer Service department at the store.

Can you return an item to jumia?

You can initiate a return within 15 days after delivery / collection for Eligible reasons or Change of mind: Eligible reasons – wrong, damaged, defective, incomplete, wrong-size, and counterfeit items can be returned (Ensure items are reported within the shortest time possible to facilitate an easy return process).

How do I return a product?

1. Step 1: Verify product returns request. …
2. Step 2: Create a return request. …
3. Step 3: Process payment & complete return. …
4. Step 4: Complete in-store product returns. …
5. Step 5 (optional): Return item to inventory.

How long do I have to return an item bought online?

When you buy an item online, by law, you have 14 days to return it. And that’s 14 days from when it arrives. That’s because under the Consumer Contracts Regulations, you have the right to see a product in its actual form (rather than just simply a photograph) before making your final decision.

Does jumia refund shipping fee?

100% Refund on Cost of Purchase & Shipping This is mainly for customers who prepaid for their items. In any case they return a product, they will get their money back. There will be no deductions.

Does jumia sell fake products?

Jumia takes product authenticity very seriously. It is each seller’s responsibility to source and sell only authentic products. The sale of fake or counterfeit products is a breach customer trust.

How can I talk to jumia customer care?

Should you have any questions on your order, please contact our customer service team between 8am to 8pm (Monday to Friday) or between 9am to 6pm (Saturday and Sunday) at [email protected] or 0700 6000 000 and we would be happy to serve you.

How do I create a return label?

1. Step 1: Choose a shipping carrier and mail class. When creating your own return label, you’ll select which shipping carrier you want to go through and which mail class the package falls under.
2. Step 2: Enter the address. Provide your business’s return address. …
3. Step 3: Pay for postage.

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Do I have to pay to return a package?

If you haven’t opened the parcel, you can return it at no charge. Just obliterate your name and address; write “Return to Sender” on the front, and you’re good.

Can we return product on Flipkart?

Log in to Flipkart, go to the My Order page, and click on the Return button to initiate a request. … Choose the pickup address and then select the option of whether you want a refund, replacement, or exchange as per the Flipkart order return policy.

What happens when you return a product?

In retail, a product return is the process of a customer taking previously purchased merchandise back to the retailer, and in turn receiving a refund in the original form of payment, exchange for another item (identical or different), or a store credit.

Can I cancel my order on Jumia?

Cancelling your order can be done by contacting the customer service on the official Jumia site. In most cases, the ordered item has already been shipped and is on its way to the customer’s location. In this case, the Jumia.com customer care section will do everything necessary in order to stop the delivery.

How can I email to Jumia?

Email: [email protected] Please call us to speak to one of our customer service agents.

How do I withdraw my money from Jumia pay?

To withdraw more than this amount, please fill the ‘Contact Us’ form here with your: – KYC documents (scanned photocopy valid ID – International passport, driver’s license or national ID), -the email address linked to the card/account details, -name on the card/account name, bank name, account number, and first 6 & …

Do I have to pay postage to return goods bought online?

You must cover the delivery cost for returning unwanted goods, unless the retailer says it will pay for returns. Some retailers offer free returns labels, so you don’t have to pay to return. We recommend you get proof of postage, just in case the retailer later disputes you’ve returned your goods.

Can I return something bought online?

You’ve MORE rights buying online (or by telephone/catalogue) due to the Consumer Contracts Regulations. These give a legal right of 14 days to cancel the order after receiving it, and a further 14 days to send most goods back for a full refund (including outward delivery costs), even if there’s no fault.

Do you have to return items in original packaging?

You don’t have to return the item in its original packaging, but you do need to make sure it’s packaged in a way that means it doesn’t get damaged. Sellers can ask you to pay if something gets damaged because it wasn’t packaged properly.

How do I get a return label from UPS?

To have a return label e-mailed to your customer, select UPS Electronic Return Label in the Return Services options on the Ship a Package screen as you process your shipment. Your customer can then print the return label with a receipt and view information on how to arrange for collection.

How does jumia return work?

Returns & Refunds | Jumia Nigeria. You can return all eligible item(s) within 15 days for Official Store and 7 days for Marketplace. … Return the item at our pickup stations or we can pick up from you within 1 – 4 business days. Always ensure your return slip is signed by our agents as your proof of return.

Can I chat with jumia?

Jumia Nigeria is now accessible via various chat platforms like Blackberry Messenger, WeChat, Whatsapp and PalmChat! You can now use the Jumia Chat channels to make enquiries and receive feedback from our extremely knowledgeable agents.

Can I contact jumia on Whatsapp?

Jumia Nigeria is now on various chat platforms from Blackberry messenger to Whatsapp and even Wechat. … You can reach out to Jumia on your mobile anytime any day.

How do I know if my Jumia is original?

Examine the package of the Product Brands put their logos on the packaging, not just the products. So if your purchase arrives in anonymous wrapping, then you should know that you are about to buy a fake product. If you do see a brand logo, compare it with the one pictured on the Jumia website.

Who owns Jumia Kenya?

Jumia Group is a company which operates a range of online marketplaces. The company was founded by Jeremy Hodara and Sacha Poignonnec in 2013. Its headquarters are currently in the Yaba area of Lagos, Nigeria.

How trusted is Jumia?

Jumia has a consumer rating of 3.97 stars from 69 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Jumia most frequently mention online store, customer service and fast delivery. Jumia ranks 43rd among Electronics sites.

How do I send a return shipping label?

1. Click Search in the History drop down menu.
2. Select the order you want to prepare a Return Shipping Label for.
3. Click Return Label.
4. Select Print-at-Home Label, either USPS,
5. Then select Continue.
6. Choose who will email the label. …
7. Add a note to your customer.

Do you put return label over original label?

The original label should be taken off or invalidate the bar codes and address with a marker by crossing out it out several times. They know by the numbers where it came from and what it is. to avoid any confusion, the package should have just one address label.

Where do I put return label on package?

Place the label on the outside of the box, if possible on the widest side. Do not place it on a closing line or on the tape used to close the package. Make sure that the information on the label is correct and complete (sender and receiver details, and weight of the shipment).

Why do we use return?

The return statement causes your function to exit and hand back a value to its caller. The point of functions in general is to take in inputs and return something. The return statement is used when a function is ready to return a value to its caller.

What is meant by return value?

A return is a value that a function returns to the calling script or function when it completes its task. A return value can be any one of the four variable types: handle, integer, object, or string. The type of value your function returns depends largely on the task it performs.